1. Scope of this Policy
This Privacy Policy explains how Comercios Pinoleros collects, uses, stores and protects information when you use the web platform, Android application and other related official services.
By using Comercios Pinoleros, you acknowledge that certain information will be processed in order to provide requested features and maintain Platform security.
2. Account Information
When you create or use an account, we may collect information needed to identify you, authenticate you and manage your access.
- Name and email address.
- Profile image, when available.
- Internal user and account identifiers.
- Information needed for authentication and security.
- Preferences and settings associated with the account.
3. Business Information
When you create or manage a business, we may store the information you provide to operate and display that business within the Platform.
- Business name, description, category and commercial information.
- Address, location, opening hours and contact details.
- Images, logos and material published by the business.
- Products, categories, prices, costs, stock and promotions.
- Payment methods the business indicates that it accepts.
- Settings related to business operations.
4. Customer and Credit Tab Information
Businesses may record customer information to manage sales, commercial history, store credit, credit tabs, payments and outstanding balances.
The business entering this information is responsible for having a valid basis to use it and for complying with its obligations toward its customers.
- Customer name and contact information.
- Sales or order history.
- Store credit, credit tabs, payments and outstanding balances.
- Notes or other information the business chooses to record for business management.
5. Commercial and Operational Information
To provide business management features, we may store and process information generated through use of the Platform.
- Sales and related movements.
- Products and inventory.
- Orders placed through the Platform.
- Customers, credit tabs and payments.
- Reports and metrics derived from recorded data.
- Business members, roles and permissions.
6. Technical and Security Information
We may collect technical information needed to operate, secure, diagnose and improve the Platform.
- Browser type, device and operating system.
- IP address and technical connection data.
- Session or device identifiers when required.
- Access logs, error logs and security events.
- Basic information about feature usage and Platform performance.
7. How We Use Information
We use information to operate Comercios Pinoleros and provide the features requested by users.
- Create, authenticate and manage accounts.
- Create and manage businesses, products and inventory.
- Record sales, orders, customers, credit tabs and payments.
- Generate receipts, reports and charts.
- Manage team members, roles and permissions.
- Manage subscriptions and verify subscription status.
- Send account- and service-related communications.
- Provide support and resolve incidents.
- Prevent fraud, abuse and unauthorized access.
- Improve Platform functionality, stability and security.
8. Public Information
Certain information may be displayed publicly when a business enables or uses digital presence, catalog or publishing features within Comercios Pinoleros.
- Business name and description.
- Products, images, prices and promotions.
- Published location, opening hours and contact details.
- Commercial information configured by the business as visible.
9. Sales, Orders and Customer Payments
Comercios Pinoleros may facilitate the recording of sales and receipt of orders, but it does not process or receive money for purchases made between a business and its customers.
Each business directly manages its own collection methods. For this reason, Comercios Pinoleros does not intentionally need to store complete payment card details relating to those sales.
10. Subscription Payments
When you purchase a paid Comercios Pinoleros plan, billing may be handled by an external payment provider.
That provider may collect and process information required to complete the transaction in accordance with its own policies and security measures.
- Transaction identifier or reference.
- Payment or subscription status.
- Subscribed plan and billing period.
- Dates associated with renewal, cancellation or expiration.
11. Authentication and Credentials
Access credentials are managed through security mechanisms designed to protect accounts. Passwords should not be stored in plain text.
When we use third-party authentication providers, they may process information strictly necessary to verify the user's identity and maintain the session.
12. Third-Party Providers and Services
We may use third-party technology providers where necessary to operate Comercios Pinoleros.
- Authentication and session management.
- Infrastructure, databases and storage.
- Email and notification delivery.
- Subscription payment processing.
- Analytics, monitoring, security and error diagnostics.
13. Data Retention
We retain information for as long as reasonably necessary to provide the service, maintain accounts, comply with applicable obligations, resolve incidents, prevent fraud and preserve legitimate technical or security records.
After an account is deleted, certain information may remain temporarily in backups, security logs or other systems where there is a valid technical or legal reason to retain it.
14. Security
We apply technical and organizational measures intended to protect information against unauthorized access, loss, alteration, improper disclosure or accidental destruction.
No Internet-connected system can guarantee absolute security. Users are also responsible for protecting their credentials, devices and account access.
15. Business Responsibility for Third-Party Data
When a business records information about customers, team members or other individuals, that business is responsible for using the data for legitimate purposes and complying with its applicable legal obligations.
Comercios Pinoleros provides the technology infrastructure used to manage that information within the Platform, but it does not decide on behalf of the business what customer information should be collected.
16. Access, Correction and Deletion
Users may review or update certain information through their account and the tools available on the Platform.
Users may also request assistance regarding access, correction or deletion of information through available official channels.
Deletion may be subject to legal, technical or security obligations requiring temporary retention of certain records.
17. Android Application and Web Platform
This Policy applies to both the Comercios Pinoleros web platform and Android application. Certain permissions, technical data or features may vary depending on the device, operating system and version used.
When a device feature requires specific permission, the application may request it through Android's permission mechanisms. Users may manage those permissions through device settings where supported by the operating system.
18. Transfers and Storage
Some technology providers used by Comercios Pinoleros may process or store information in countries other than the user's country.
When relying on such providers, we seek to use services that maintain reasonable data security and protection measures for the functions they provide.
19. Changes to this Policy
We may update this Privacy Policy to reflect changes to the Platform, features, providers, data practices or applicable requirements.
When changes are material, we may communicate them through the Platform, email or another reasonable method. The last updated date will appear at the top of this page.